Shifting a Conflict
One of the projects I have been working on recently, with my excellent colleague Jan Allon-Smith, has been resolving and long-standing, ingrained and toxic conflict in a large organisation. We did a lot of preparatory work (interviews, report-writing etc) to understand the issues, and then to present (as Peter Block recommends in the excellent Flawless Consulting) a clear and simple picture of what is happening, and develop a possible way forward; and in particular to earn th